True empathy comes from a focus on epistemic interactions. ![]() There are two kinds of curiosity, epistemic and perceptual.Curiosity increases empathy - and empathy from leaders is a fabulous antidote to burnout.Plus, we detail how to avoid confirmation bias through generic interactions. We discuss a few key questions leaders can ask to gain insight on how to help. In this conversation, Jennifer and I explore a few misconceptions about burnout - and also how curiosity and empathy can help to reduce it. She is the author of The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It*. She also sits on the Global Happiness Council. Jennifer’s prior book, Unlocking Happiness at Work, received the distinguished UK Business Book of the Year Award. She is also a freelance writer whose articles have appeared in HuffPost, Forbes, the Society for Human Resource Management, Fortune, and Harvard Business Review. She is a nationally syndicated radio columnist, reporting on topics related to happiness and workplace well-being. Jennifer Moss is an award-winning journalist, author, and international public speaker.
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